Most Frequently Asked Questions
Most Frequently Asked Questions
- Does eMusic offer a free trial?
- Why does eMusic require a credit card for a free trial?
- What payment methods does eMusic accept?
- What subscription programs does eMusic offer?
- How does the eMusic subscription work?
- What is the difference between eMusic and other digital music services?
- What is eMusic’s selection like?
- How do I add eMusic downloads to my computer's media player?
- How can I contact Customer Service?
Q: Does eMusic offer a free trial?
A: eMusic offers a no obligation trial to first-time subscribers. This trial period is your opportunity to sample from eMusic's catalogue of over 6 million tracks and award-winning music writing. If you do not cancel during your trial period or if you exceed your trial period download limit, you will be automatically converted into the paid subscription plan you chose during sign up.
Back to topQ: Why does eMusic require a credit card for a free trial?
A: A valid payment method is required for all eMusic subscriptions, including promotional trial subscriptions. This is how we ensure that each person receives only one free trial. You can cancel at any time during your trial and your credit card will not be charged. If you continue your subscription, having a credit card on file enables us to provide you with hassle-free, uninterrupted access to the service.
Back to topQ: What payment methods does eMusic accept?
A: We accept all major credit cards including Visa, MasterCard, American Express, Discover, Diners Club, JCB and Carte Blanche. We also accept debit cards issued by Visa or MasterCard. Unfortunately we are unable to accept checks, money orders or purchase orders.
Back to topQ: What subscription programs does eMusic offer?
A: eMusic offers three low priced subscription plans.
- 24 Song Downloads per month
- $11.99 per month
- 35 Song Downloads per month
- $15.89 per month
- 50 Song Downloads per month
- $20.79 per month
Q: How does the eMusic subscription work?
A: eMusic offers a variety of plans, allowing you to choose the amount of downloads and account terms that suit you best. Visit the Your Account page to review your plan details and view all available plans.
Back to topQ: What is the difference between eMusic and other digital music services?
A: eMusic stands alone as the only digital music service 100% that is focused on serving the needs of independent music fans and independent labels. eMusic is among the top digital music services, offering a diverse catalog of over 6 million tracks from established and emerging artists in every genre.
eMusic is UNIQUE among the digital music services:
VALUE: The subscription model provides value to labels and subscribers.
- Because eMusic is a subscription-based service it is able to offer downloads at costs substantially lower than other major digital music services.
FLEXIBILITY: eMusic's MP3 downloads give you flexibility.
- eMusic is the only major digital music service to deliver music in the universally compatible MP3 format--the most popular and versatile digital file format.
- eMusic is the only major digital music service that allows you to burn as many CDs as you like and copy downloads to an unlimited number of computers and portable MP3 players, including the iPod.
DISCOVERY: eMusic is geared to avid music fans.
- eMusic is focused on one thing—helping you discover new music. Most other digital music services only promote today's top major label hits and neglect the thousands of great independent albums that are released each year.
- eMusic features columns and reviews written by award-winning columnists, personalized recommendations and easy to use community features that promote music discovery.
Q: What is eMusic’s selection like?
A: eMusic offers more than 6 million tracks from the world's leading independent labels. Unlike the other digital music services, we are 100% focused on independent music. Best of all, new artists, albums and labels are added every week.
Back to topQ: How do I add eMusic downloads to my computer's media player?
A: First, make sure you have the eMusic Download Manager installed. The eMusic Download Manager makes downloading from eMusic a snap and will help organize your downloads. Check to make sure you have a folder labeled "My eMusic" on your computer's desktop. If you do, you're all set. If you don't you will need to download and install the eMusic Download Manager by double-clicking on the file you downloaded.
Download the eMusic Download Manager.
Instructions for manually copying files to iTunes, Windows Media Player and Winamp are shown below. Please note that if you disable the Media Library Sync feature you will need to manually copy your downloads each time you download from eMusic.
To manually add downloads to iTunes:
- Open iTunes
- Click on 'File' in the top left corner of iTunes
- Click 'Add Folder to Library'
- Select the 'My eMusic' folder
- Click 'OK' to import your new downloads
To manually add downloads to Windows Media Player:
- Click on "File" in the top left corner of the program
- Click "Add to Library"
- Click "Add Folder"
- Select the 'My eMusic' folder
- Click "OK" to import your new downloads
To manually add downloads to Winamp:
- Click the Add button on the lower-left corner of the player.
- Click 'Add DIR'
- Select the 'My eMusic' folder
- Click 'OK' to import your new downloads
Q: How can I contact Customer Service?
A: You can e-mail the eMusic Customer Service team from our Contact Us page.
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