Most Frequently Asked Questions
- Which payment methods does eMusic accept?
- What are the different membership plans eMusic offers?
- How do eMusic memberships work?
- What is the difference between eMusic and other digital music services?
- What is eMusic's selection like?
- How do I download music and audiobooks to my computer?
- How do I add eMusic downloads to my MP3 player or mobile phone?
- How can I contact Customer Care?
Q: Which payment methods does eMusic accept?
A: We accept all major credit cards including Visa, MasterCard, American Express, Discover, Diners Club, JCB and Carte Blanche. We also accept debit cards issued by Visa or MasterCard. Individual card availability depends on where you live. In the United States we also accept PayPal. Unfortunately we are unable to accept checks, money orders or purchase orders.
Back to topQ: What are the different membership plans eMusic offers?
A: eMusic offers numerous membership plans. Some of our plans include monthly bonuses. Here is a list of our current plans:
| Plan | Price | Bonus | Total Credit |
|---|---|---|---|
| eMusic Basic | $11.99 | 0 | $11.99 |
| eMusic Plus | $15.99 | $1.00 | $16.99 |
| eMusic Premium | $20.99 | $2.00 | $22.99 |
| eMusic Fan | $31.99 | $4.00 | $35.99 |
| eMusic Enthusiast | $41.99 | $6.00 | $47.99 |
| eMusic Connoisseur | $79.99 | $15.00 | $94.99 |
| eMusic Quarterly Basic | $28.99 | $1.00 | $29.99 |
| eMusic Quarterly Plus | $52.99 | $4.00 | $56.99 |
| eMusic Bi-Annual | $95.99 | $9.00 | $104.99 |
| eMusic Basic Annual | $129.99 | $13.89 | $143.88 |
| eMusic Plus Annual | $162.99 | $40.89 | $203.88 |
eMusic also offers audiobooks subscriptions. Among them, are the following:
- * eMusic Audiobooks Basic
- • 1 audiobook credit per month
- • $9.99 per month
- * eMusic Audiobooks Plus
- • 2 audiobook credits per month
- • $19.99 per month
For a complete list of available plans visit Your Account.
Back to topQ: How do eMusic memberships work?
A: eMusic's mission has always been to provide our members with a deep and broad selection of music at the best possible value alongside expert editorial all tied together into one digital music club. We're proud to say that we now offer over 9 million tracks to our members with everyday low prices that make music discovery as affordable as it is rewarding. Most eMusic memberships work on a monthly (30 day) revolving basis. Every 30 days your account balance refreshes according to the plan you've chosen.
Back to topQ: What is the difference between eMusic and other digital music services?
A: eMusic is UNIQUE among digital music services for a few reasons:
- Value: eMusic members enjoy significant savings compared to iTunes and Amazon a la carte prices.
- Flexibility: choose a membership plan that is right for you. We have plans for everyone from the casual listener to the total music hound. And hey. if you want to take a break — no problem. Just put your membership on hold for a while.
- Compatibility: eMusic carries high quality MP3 downloads that work on any digital media player, including iPod and Zune. You OWN your music without any restrictions. Downloads auto-sync with iTunes and Windows Media Player.*
- A Diverse Music Club: eMusic is home to hundreds of thousands of passionate music fans and thousands of music journalists. Come join us!
*Auto-synch only works with the 4.0 or later version of the eMusic Download Manager.
All third-party trademarks are the property of their respective owners, none of whom is a partner or sponsor of eMusic.
Back to topQ: What is eMusic's selection like?
Two things set eMusic apart: the music we champion and the value we provide to all our members. We share with music fans like you the artists and albums we're truly passionate about — the life-changing, the unique and the awesome. Our reviews and personalization software take you to the good stuff while great member prices (20% - 50% compared to iTunes a la carte prices) make it easy to enjoy the music you love.
Back to topQ: How do I download music and audiobooks to my computer?
A: Downloading and organizing your music is made easy with the eMusic Download Manager. It's a nifty, lightweight application that supports automatic synchronization with the most popular music programs like iTunes, Windows Media Player and WinAmp*.
First, check to see if you've already downloaded and installed the eMusic Download Manager and, if you have, that you are running the most recent version.
Windows
Check your Start Menu -> Program Files -> eMusic Download Manager folder and select "eMusic Download Manager" to start the application. From the Help menu select "Check for Updates."
Apple
Select Applications from any finder window and look for eMusic Download Manager. Double click it to start the eMusic Download Manager. From the Help menu select "Check for Updates".
You can always confirm the latest version by selecting "Check for Updates" under the Help menu. If you haven't downloaded the eMusic Download Manager yet, you can get started here.
Note: the eMusic Download Manager is required to download audiobooks and for full album downloads.
* Auto-synch only works with the 4.0 or later version of the eMusic Download Manager.
All third-party trademarks are the property of their respective owners, none of whom is a partner or sponsor of eMusic.
Back to topQ: How do I add eMusic downloads to my MP3 player or mobile phone?
A: All eMusic music and audiobook files are in the MP3 format and should play on any digital device capable of playing audio files. Consult your device manual for detailed steps on syncing and transferring MP3 files. We strongly recommend using the eMusic Download Manager to manage your eMusic downloads.
There are two steps to getting music onto your player:
- • Download/sync MP3 files with your music playing program (iTunes and Windows Media Player, WinAmp).
- • Sync your music software with your player. This places the music files onto your player.
The first step is best accomplished with the eMusic Download Manager. Once you've synced your files with iTunes or Window Media Player (make sure you enable the Download Manager to do this automatically when you install*) it's just a matter of connecting your player to your computer and syncing as you normally would. If you're using a player for the first time, consult your device instructions for help.
* Auto-synch only works with the 4.0 or later version of the eMusic Download Manager.
All third-party trademarks are the property of their respective owners, none of whom is a partner or sponsor of eMusic.
Back to topQ: How can I contact Customer Care?
A: You can email the eMusic Member Service team from our Contact Us page.
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