Most Frequently Asked Questions
- Which payment methods does eMusic accept?
- What subscription programs does eMusic offer?
- How do eMusic subscriptions work?
- What is the difference between eMusic and other digital music services?
- What is eMusic's selection like?
- How do I download music and audiobooks to my computer?
- How do I add eMusic downloads to my MP3 player or mobile phone?
- How can I contact Customer Service?
Q: Which payment methods does eMusic accept?
A: We accept all major credit cards including Visa, MasterCard, American Express, Discover, Diners Club, JCB and Carte Blanche. We also accept debit cards issued by Visa or MasterCard. Individual card availability depends on where you live. In the United States we also accept PayPal. Unfortunately we are unable to accept checks, money orders or purchase orders.
Back to topQ: What subscription programs does eMusic offer?
A: eMusic offers numerous subscription plans.
Our most popular Music plans are:
- * eMusic Monthly Basic
- • 24 Song Downloads per month
- • $11.99 per month
- * eMusic Monthly Plus
- • 35 Song Downloads per month
- • $15.89 per month
- * eMusic Monthly Premium
- • 50 Song Downloads per month
- • $20.79 per month
eMusic also offers audiobooks subscriptions. Among them, are the following:
- * eMusic Audiobooks Basic
- • 1 audiobook credit per month
- • $9.99 per month
- * eMusic Audiobooks Plus
- • 2 audiobook credits per month
- • $19.99 per month
For a complete list of available plans visit Your Account.
Back to topQ: How do eMusic subscriptions work?
A: It's pretty simple. Most eMusic plans work on a monthly (30 day) revolving basis. Every 30 days you receive downloads according to the plan you've chosen. Every 30 days your account is refreshed. Downloads do not rollover from one period to the next.
Back to topQ: What is the difference between eMusic and other digital music services?
A: eMusic is UNIQUE among digital music services:
- Value: eMusic offers music fans a great deal. eMusic subscriptions start at just $11.99 a month for 24 downloads. Special album pricing gives you most titles for $5 or less.
- Flexibility: choose a membership plan that is right for you. We have plans for everyone from a casual listener to the total music hound. If you want to take a break, no problem, just put your subscription on hold for a while.
- Compatibility: eMusic carries high quality MP3 downloads that work on any digital media player, including iPod and Zune. You OWN your music without any restrictions. Downloads auto-sync with iTunes and Windows Media Player.
- Community: eMusic is home to hundreds of thousands of music fans and thousands of music journalists. Almost 3000 people join everyday - come on in!
We're pretty sure you will love eMusic. But if it's not for you, cancel at any time and keep the music you downloaded.
iPod, Windows Media Player and Zune are trademarks or registered trademarks of their respective owners, Apple Inc. and Microsoft Corporation; neither Apple nor Microsoft, a partner or sponsor of eMusic. Auto-synch only works with the Download Manager (at least the version 4.0).
Back to topQ: What is eMusic's selection like?
A: Two things set eMusic apart: the music we champion and the value we offer. We share with music fans like you the artists and albums we're truly passionate about - the life-changing, the unique and the awesome. Our reviews and personalization software take you to the good stuff while eMusic's unmatched deal on music downloads, on average, less than half the price per download from iTunes and Amazon, makes it very easy to enjoy.
Back to topQ: How do I download music and audiobooks to my computer?
A: Downloading and organizing your music is super easy with the eMusic Download Manager 4.0 (or later versions. It's a nifty lightweight application that supports automatic synchronization with the most popular music programs, including iTunes, Windows Media Player and WinAmp.
First check to see if you've already downloaded and installed the eMusic Download Manager, and if you have it, that you are running the most recent version.
Windows
Check your Start Menu -> Program Files -> eMusic Download Manager folder and select "eMusic Download Manager" to start the application. From the Help menu select "Check for Updates."
Apple
Select Applications from any finder window and look for eMusic Download Manager. Double click it to start the Download Manager. From the Help menu select "Check for Updates".
You can confirm if you have the latest version by selecting Check for Updates from the Help menu.
If you haven't downloaded the eMusic Download Manager yet you can download it here.
Note: the Download Manager is required to download audiobooks and for full album downloads.
Apple, iTunes, Windows Media Player and Winamp are trademarks or registered trademarks of their respective owners, Apple Inc., Microsoft Corporation, and Nullsoft, Inc.; neither Apple, Microsoft nor Nullsoft, a partner or sponsor of eMusic.
Back to topQ: How do I add eMusic downloads to my MP3 player or mobile phone?
A: All eMusic music and audiobook files are in the MP3 format and should play on any digital device capable of playing audio files. Consult your device manual for detailed steps on syncing and transferring MP3 files. We strongly recommend using the eMusic Download Manager to manage your eMusic downloads.
There are two steps to getting music onto your player:
- • Download/sync MP3 files with your music playing program (iTunes and Windows Media Player, WinAmp).
- • Sync your music software with your player. This places the music files onto your player.
The first step is best accomplished with the eMusic Download Manager. Once you've synced your files with iTunes or Window Media Player (make sure you enable the Download Manager to do this automatically when you install) it's just a matter of connecting your player to your computer and syncing as you normally would. If you're using a player for the first time, consult your device instructions for help.
Apple, iTunes, Windows Media Player and Winamp are trademarks or registered trademarks of their respective owners, Apple Inc., Microsoft Corporation, and Nullsoft, Inc.; neither Apple, Microsoft nor Nullsoft, a partner or sponsor of eMusic.
Back to topQ: How can I contact Customer Service?
A: You can email the eMusic Customer Service team from our Contact Us page.
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