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Downloading Questions


General:
If you are using the eMusic Download Manager:
If you are using the eMusic Remote (Beta):
 

Issue: Why are some tracks available only by downloading an entire album?

A: Some record labels' licensing agreements do not allow individual track downloads from certain albums. We say better all than nothing!

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Issue: How many music downloads will I be debited for an album-only download?

A: Album-only downloads debit your account per track the same as if you download each track individually. For example, if the album includes 10 tracks, you will be debited 10 music downloads.

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Issue: I am having problems downloading or installing the Download Manager software.

A: If you see the error "Not a valid Win32 app" or "File Corrupted", or you try to install the Download Manager and nothing happens, you may need to delete the file you downloaded and re-download the Download Manger software from here.

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Issue: How do I resolve the "Server name or address could not be found" message I get when I download files?

A: If you are seeing an error message that states "Server name or address could not be found", please make sure your firewall settings are enabled to allow the eMusic Download Manager to download from the internet.

Please note that once you download a song from eMusic, you can redownload it as many times as you like without losing credits as long as the album is available through eMusic.

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Issue: Why do I get a "File: Not Available" message when trying to get songs I queued for download?

A: The files in your Download Manager queue are temporary files that will expire if you do not download your song(s). If you see the error message "File: Not Available", please re-download your track(s). You will not lose download credits.

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Issue: My queued songs disappeared from the Download Manager.

A: You will need to re-select the song(s) you had previously queued for download. Please note that once you choose a song for download, you can re-download it without losing credits as long as the song is available at eMusic.

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Issue: Is there a Mac OS 9 version of the eMusic Download Manager available?

A: eMusic does provide a Mac OS 9 version of the eMusic Download Manager, however, development has been discontinued and we are not able to provide technical support for this product.

You can download the Mac OS 9 version here. Installation instructions and release notes can be found here. We encourage you to check the eMusic Message Boards for additional tips on installation and use.

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Issue: Is there a Linux version of the eMusic Download Manager available?

A: eMusic provides a Linux version of the eMusic Download Manager, however, development has been discontinued and we are not able to provide technical support for this product.

You can download the files here (Linux.gz) and here (Linux.rpm). Installation instructions and release notes can be found here. We encourage you to check the eMusic Message Boards for additional tips on installation and use.

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Issue: I am getting an error that says "Invalid File Handle"

A: If you are a Windows user and receive an "Invalid File Handle" error when attempting to download from eMusic, you may need to update your computer before continuing. Go to the Start menu, select All Programs, then select Windows Update and follow the instructions that appear. If you continue to have problems please email for help via our Contact Us page.

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Q: What is eMusic Remote?

A: eMusic Remote is an updated version of the eMusic Download Manager that is currently in Beta, which means that it is not an officially released eMusic product yet. This new version of our Download Manager has a new interface and includes a number of helpful new features, including:

  • Search and browse the eMusic web site from within eMusic Remote.
  • Automatically transfer downloads to your media player, e.g., iTunes, Windows Media Player.
  • Add functionality to eMusic Remote by installing fun and useful extensions.

You are not required to use eMusic Remote, but if you would like to try it, you can find a link to install Remote at the bottom of this page.

Note that since eMusic Remote is still in Beta, you may encounter problems with the software, so please use at your own risk. If you do encounter difficulty downloading, installing or using eMusic Remote please contact eMusic Customer Support for assistance.

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Q: If I am currently using eMusic Remote, can I go back to using the old Download Manager?

A: Yes, you can go back to using the old Download Manager. In order to do so, you must first do a full uninstall of eMusic Remote. Then, you can install the old Download Manger (for Windows or Mac) from here.

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Q: My queued tracks disappeared from eMusic Remote.

A: You will need to re-select the track(s) you had previously queued for download. Please note that once you choose a track for download, you can re-download it without losing credits as long as the track is still available at eMusic.

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Q: Is there a Mac OS 9 version of eMusic Remote available?

A: No, eMusic does provide a Mac OS 9 version of the old eMusic Download Manager, however, development has been discontinued and we are not able to provide technical support for this product. You can download the Mac OS 9 version here. We encourage you to check the eMusic Message Boards for additional tips on installation and use.

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