Your Account
- I forgot my password. How do I retrieve it?
- How do I change my billing address?
- How do I change or update my credit card?
- How do I change the email address associated with my account?
- How can I see a history of all of my eMusic charges?
- How can I see my previous downloads?
- Can I share my account with friends to let them download music?
- How do I ensure eMusic’s emails are delivered to my inbox?
Q: I forgot my password. How do I retrieve it?
A: In order to retrieve your password:
- Click on the Login tab at the top of any page.
- Click on the “Forgot Your Password?” link below the “submit” button.
- Follow the instructions on how to re-set your password.
You should receive an email shortly (within 24 hours maximum) containing reset instructions. If you don’t see an email, be sure to check your Spam or Bulk Mail folder for an email addressed from emusic.com.
Q: How do I change my billing address?
A: Log in to eMusic and go to the Billing Address page in the Account page. Complete the form and click Save Changes.
Q: How do I change or update my credit card?
A: Log in to eMusic and go to the Payment preferences page in the Account page. Complete the form and click the Update Information button.
Q: How do I change the email address associated with my account?
A: Log in to eMusic and go to the Email Address/Password page in the Account page. Complete the form and click the Save Changes link.
Q: How can I see a history of all of my eMusic charges?
A: Log in to eMusic and go to the Payment History page in the Account page.
Q: How can I see my previous downloads?
A: Go to the Downloads page in the Profile page.
Q: Can I share my account with friends to let them download music?
A: Unfortunately, no. Sharing your account with others is a violation of eMusic’s Terms of Use and will result in the immediate termination of your account.