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eMusic Radio and Sample Player

Below you will find commonly asked questions about our eMusic Radio programs and sample player, currently in beta and available to all members. We’ll continue to add features and programs in the coming days and weeks. Your feedback would be extremely valuable as we refine eMusic Radio. Visit the Radio Program Page, listen to some programs and share your thoughts in a short survey.

 

Check back often for additional information or look for announcements on the site. As always, if your question is not answered below or to provide feedback on the player, please contact Member Services using this form. We’re here to help!

 

eMusic Radio questions:

 

1. How many streaming hours are allowed?
2. Where can I see how many radio hours I have left?
3. What system specifications are needed to run the player/radio?
4. What if I walk away from pc while a program is playing?
5. Why can’t I see what track is coming up next in the program? Where can I see my history of what I’ve heard?
6. What happens if I click a sample while listening to a radio program?
7. Where can I see a list of all eMusic Radio programs?
8. Will you update the tracks featured in a program? How often?
9. How many skips are allowed?
10. Why can’t I type in a song or artist like when I use Pandora?
11. I have a radio request, where can I submit it?
12. Why is radio a US only feature?
13. I hit my radio limit, how do I get more?

 

eMusic Sample Player questions:

 

1. Is there a limit to how many samples can be queued?
2. How do I queue all the samples from an album at once?
3. If I close the player and leave the site with samples in queue, will they be they when I return?

 

eMusic Radio questions and answers:

 


1. How many streaming hours are allowed?

 

eMusic members can listen to 10 hours of streaming eMusic Radio each 30 day cycle. You can check your streaming balance here.

 

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2. Where can I see how many radio hours I have left?

 

Your streaming account balance is listed on the “Your Account” page. You can check it out here.

 

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3. What system specifications are needed to run the player/radio?

 

eMusic Radio utilizes our new inline player to stream music as your browse. The player utilizes Adobe Flash. If your device (iPhone, iPad) or browser does not have Flash, audio samples will still stream but Radio programs will not. Our goal is to provide eMusic Radio streaming for all devices, including the iPad. We’ll let you know when that feature is ready!

 

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4. What if I walk away from pc while a program is playing?

 

The eMusic player is designed to stop playing if you don’t interact with the player for 1 hour. This time-out feature will help to ensure you get every hour of listening pleasure we offer. So, please be sure to stop the player if you walk away!

 

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5. Why can’t I see what track is coming up next in the program? Where can I see my history of what I’ve heard?

 

Licensing requirements do not allow us to display upcoming tracks. Although listening history is not available during BETA, a future update will make this viewable directly from the player. We’ll let you know when it’s available.

 

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6. What happens if I click a sample while listening to a radio program?

 

The eMusic player will stop the current program and initiate the sample you’ve selected. Once your sample(s) is completed, you will need to re-initiate the radio program you were listening to. The easiest way to do this is to check you “Recently Viewed” pages shown at the bottom of your page. We’re working on providing a player view which will allow you to see your history in a list format, allowing you to easily navigate back to the program you were listening to.

 

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7. Where can I see a list of all eMusic Radio programs?

 

You can find a list of all eMusic radio programs here. Our Editorial team will be updating these programs frequently, so check back often.

 

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8. Will you update the tracks featured in a program? How often?

Yes! Our Editorial team will continuously update radio programs, so check back often to see what’s new! You can find a list of all eMusic radio programs here.

 

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9. How many skips are allowed?

 

DMCA regulations impose certain limits such as not allowing more than 6 skipped tracks per hour – we are obliged to respect these constraints.

 

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10. Why can’t I type in a song or artist like when I use Pandora?

 

Our primary aim with eMusic Radio is to spur discovery. We hope you’ll find that eMusic Radio programs offer surprises and level of insight that no algorithm can match. If you don’t see a program serving your music interests let us know what you’d like to hear. Click here to fill out this survey about eMusic Radio. Our programming selection will grow rapidly over the next few weeks, stay tuned.

 

eMusic remains focused on providing music ownership and discovery. eMusic radio is an additional benefit to your membership, featuring unique channels created by editors and staff to enhance your music discovery experience. Our aim is for members to explore new music scenes and sounds- hoping you’ll find your next favorite artist.

 

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11. I have a radio request, where can I submit it?

 

Click here to submit your thoughts and feedback on eMusic Radio.

 

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12. Why is radio a US only feature?

 

Currently, our music licenses allow eMusic Radio in the US only. We are committed to offering eMusic Radio to other regions as soon as possible.

 

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13. I hit my radio limit, how do I get more?

 

eMusic Radio is free for members but we pay royalties for each listen, on each track played. For launch 10 hours per month seemed the right balance between what we can offer for free while still giving members a great new discovery tool. When your account refreshes, so will your radio hours. Check your account refresh dates and streaming balance here.

 

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eMusic Sample Player questions and answers:

 


1. Is there a limit to how many samples can be queued?

 

Browser settings may limit the number of samples allowed in your queue; however these are typically very high and should not restrict you from listening as much as you like. If you have any issues with adding samples to your player’s queue, please contact Member Services here.

 

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2. How do I queue all the samples from an album at once?

You can add all samples from an album to your player’s queue by clicking the large Play button located above the track listing on the album page . Clicking an individual track’s sample button will add samples track by track to your player. Samples will begin playing immediately upon clicking Play. You can always use the player’s back button to scroll through samples you’ve listened to previously.

 

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3. If I close the player and leave the site with samples in queue, will they be they when I return?

 

Yes, your listening history as well as any tracks in your queue that you have not listened to will still be available in the eMusic player when you return to the site. You can scroll through your listening history by clicking the “rewind” or “back” button on your player. Your queue of samples is accessed by clicking “play” or “forward” to move through the queue.

 

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If you are having any trouble using the sample player, please click here, and fill out the form.