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Membership Plans

 

Q: What are the different membership plans eMusic offers?

 

A: eMusic offers numerous membership plans. Some of our plans include monthly bonuses. Here is a list of our current plans (U.S. prices):

 

Plan Price Bonus Total Credit
eMusic Basic

$11.99

0

$11.99

eMusic Plus

$15.99

$1.00

$16.99

eMusic Premium

$20.99

$2.00

$22.99

eMusic Fan

$31.99

$4.00

$35.99

eMusic Enthusiast

$41.99

$6.00

$47.99

eMusic Connoisseur

$79.99

$15.00

$94.99

eMusic Quarterly Basic

$28.99

$1.00

$29.99

eMusic Quarterly Plus

$52.99

$4.00

$56.99

eMusic Bi-Annual

$95.99

$9.00

$104.99

eMusic Basic Annual

$99.99

$3.66

$11.99

eMusic Plus Annual

$133.99

$5.82

$16.99

 

eMusic also offers audiobooks subscriptions. Among them, are the following:

 

  • eMusic Audiobooks Basic
    • 1 audiobook credit per month
    • $9.99 per month

     

  • eMusic Audiobooks Plus
    • 2 audiobook credits per month
    • $19.99 per month

For a complete list of available plans visit your Account page.

 

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Q: Can I upgrade or downgrade my membership plan?

 

A: Yes, you can upgrade or downgrade your membership at any time from the Change Plan > Plan Options section of the Account page.

 

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Q: Does eMusic require a commitment to a membership for a set period of time?

 

A: You can cancel your eMusic membership at any time. You are only committed until the end of your billing period. You may see offered a special plan option or two that does carry a different commitment, typically two or three months, but these are always optional.

 

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Q: When will my downloads refresh?

 

A: Most memberships will refresh every thirty days, however some plans (like Quarterly) refresh at different intervals. Please keep in mind that any unused balance will not rollover from one cycle to another. However, any balance that leaves you unable to download even a single track will roll into your next cycle.

Because accounts refresh every thirty days, you’ll see that your refresh date changes; i.e. it won’t be a set day each month. To find out when your balance will refresh see the account summary on your Account page.

 

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Q: Will re-trying a track cost me extra?

 

A: When a track or album you have purchased fails to download due to a technical problem, you can retry the download for free.

 

Go to the album page and click the yellow retry download button .

 

If the retry button is not visible, it means our system has delivered the download so it may just be a matter of locating the file on your system. In the event you are still unable to get your download due to a technical problem, please contact Member Services for assistance. We’re continuously improving the reliability of downloading and are hard at work on a new version of the Download Manager.

 

If a song you purchased downloaded but won’t play correctly, please report the track as defective by clicking the link below the track list on the album page. In the event you are unable to complete a download due to a technical problem, please contact Member Services for assistance.

 

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Q: What if I want to download more tracks than my membership covers?

 

A: There are two ways to get more music: upgrade to a membership plan with a higher balance (many of which also offer a monthly bonus) or pick up one of our Booster Packs for an extra jolt when your balance is running low. Please note that Booster Packs expire 90 days from the date of purchase.

 

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Q: Will you carry over an unused balance to my next cycle?

 

A: Unused balance will not rollover from one cycle to another. However, any balance that leaves you unable to download even a single track will carry over to the next cycle. Please note, loose change leftover from booster packs, free trial bonuses or other bonuses, will not be carried over. Keep in mind that your most memberships will refresh every thirty days – so be sure to get the most out of your balance and start exploring! Also, because memberships refresh every thirty days, you will see your refresh date changing; i.e. it won’t be a set day each month.

To find out when your membership will refresh, be sure to check out your membership summary on the Account page. Memberships refresh throughout the day and not at a set time. Your membership will always refresh before 11:59pm Eastern Standard Time on your refresh date.

 

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Q: What payment methods does eMusic accept?

 

A: We accept all major credit cards including Visa, MasterCard, American Express, Discover, Diners Club, JCB and Carte Blanche. We also accept debit cards issued by Visa or MasterCard. Individual card availability depends on where you live. In the United States we also accept PayPal. Unfortunately we are unable to accept checks, money orders or purchase orders.

 

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Q: How do I cancel my membership?

 

A: Before you cancel, did you know you can take a break without losing your eMusic membership benefits? Instead of choosing “Request to Cancel,” You can choose Account Hold. This way you don’t lose your membership or your download history. You will not be charged for the time your membership(s) is on hold.

To cancel your account, please click on: Account Cancel

If you don’t remember your password, go to Forgot Password for help.

Once you have canceled your account you will receive a confirmation email within 24 hours. Please check your Spam/Junk folders if you don’t see your confirmation email.

PLEASE NOTE: If you currently have an Audiobooks membership that you would like to cancel, you can cancel that membership separately or at the same time you cancel your music membership. If you are not sure, you can verify your current memberships by visiting the Account page.

 

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Q: My music did not download but I see that it still counted against my monthly balance – what happened?

 

A: When a track or album you have purchased fails to download due to a technical problem, you can retry the download for free. Go to the album page and click the red retry download button . If the retry button is not visible, it means our system has delivered the download so it may just be a matter of locating the file on your system. In the event you are still unable to get your download due to a technical problem, please contact Member Services for assistance. We’re continuously improving the reliability of downloading and are hard at work on a new version of the Download Manager. Check your My eMusic folder on your desktop. This is where your downloaded music and audiobooks will appear.

If a song you purchased downloaded but won’t play correctly, please report the track as defective by clicking the link below the track list on the album page. In the event you are unable to complete a download due to a technical problem, please contact Member Services for assistance.

 

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Q: Membership plan information

 

To obtain details about your membership plan, please follow these steps:

Please click on the Account page. Here under the “Account” section you will be able see a snap shot of your account information. Please note you will need to be logged in to eMusic to be able to view these details.

If you don’t remember your password, go to Lost Password for help.

 

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