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Yancey, Jun 17 at 10:14 AM EDT   

eMusic Basic Plan Price Change

Hey everyone:

Later today, eMusic is announcing a modest price increase for some of its users, and we wanted to take a moment to explain who is actually affected, how it will work and what to expect. Effective July 17, the price for eMusic's monthly Basic Plan will increase $2, from $9.99 to $11.99. This is the new basic price for all users -- both new and existing customers will pay $11.99 a month for eMusic Basic. (That is for the US, obviously. In the UK it's 10.99 GBP; in the EU it's 13.99 Euros. For Canadian users, there is no price change.)

However, existing users will be given ten more downloads a month, which will actually make their cost per download lower than it was before. Those users will be getting more for their money starting July 17. New users will pay $11.99 a month for the standard 30 downloads starting today. Their cost per download increases.

The prices for all other plans stay the same. No changes at all. Let us repeat that: unless you are an eMusic Basic subscriber, nothing is changing for you. Let there be no confusion there.

One more thing: on August 17, all active, grandfathered eMusic Basic members will also receive a one-time, special 10-track booster pack good for 30 days as our way of saying thanks for being a loyal subscriber.

In the past four years, our catalogue has gone from 250,000 to nearly 4 million tracks, covering every genre imaginable. There's more great music here than any of us know what to do with, and it's getting better every day. This price change will only accelerate that. Much more amazing music is on the way.

The eMusic website and experience will be getting much better, too. Also today we will be launching the beta version of the new Download Manager (this is no Remote, rest easy), and you'll see site redesigns and other substantial improvements in the near future. Things are good and they're only gonna get better.

If you have more questions, drop us a line at newprice@emusic.com. Thanks again!
  Topic Outline
* RE: eMusic Basic Plan Price Change posted by aphexbr on Jun 17 at 10:40 AM EDT
* RE: eMusic Basic Plan Price Change posted by ptolemyclark on Jun 17 at 10:37 AM EDT
  * RE: eMusic Basic Plan Price Change posted by skerzo on Jun 17 at 10:42 AM EDT
* RE: eMusic Basic Plan Price Change posted by frogkopf on Jun 17 at 11:20 AM EDT
  * RE: eMusic Basic Plan Price Change posted by Yancey on Jun 17 at 11:23 AM EDT
* RE: eMusic Basic Plan Price Change posted by redaktor on Jun 17 at 11:41 AM EDT
* RE: eMusic Basic Plan Price Change posted by Vivaldi55 on Jun 17 at 11:47 AM EDT
  * RE: eMusic Basic Plan Price Change posted by Yancey on Jun 17 at 12:50 PM EDT
    * RE: eMusic Basic Plan Price Change posted by JanMar on Jun 17 at 1:48 PM EDT
      * RE: eMusic Basic Plan Price Change posted by Yancey on Jun 17 at 3:38 PM EDT
* RE: eMusic Basic Plan Price Change posted by stealsprivacy on Jun 17 at 2:44 PM EDT
* RE: eMusic Basic Plan Price Change posted by Lloyd (2K Club) on Jun 17 at 2:49 PM EDT
* RE: eMusic Basic Plan Price Change posted by qwynwyn on Jun 17 at 4:23 PM EDT
* RE: eMusic Basic Plan Price Change posted by stealsprivacy on Jun 17 at 4:29 PM EDT
* RE: eMusic Basic Plan Price Change posted by Jacked Up Jazz on Jun 17 at 4:32 PM EDT
  * RE: eMusic Basic Plan Price Change posted by BigSam on Jun 17 at 4:59 PM EDT
* RE: eMusic Basic Plan Price Change posted by Joey Jo Jo on Jun 17 at 5:35 PM EDT
* RE: eMusic Basic Plan Price Change posted by Porieux on Jun 17 at 5:57 PM EDT
* RE: eMusic Basic Plan Price Change posted by Televiper on Jun 17 at 8:58 PM EDT
  * RE: eMusic Basic Plan Price Change posted by dhaun on Jun 18 at 4:36 AM EDT
* RE: eMusic Basic Plan Price Change posted by Shieldfire on Jun 18 at 12:31 AM EDT
  * RE: eMusic Basic Plan Price Change posted by frankvdz on Jun 18 at 6:25 AM EDT
    * RE: eMusic Basic Plan Price Change posted by JanMar on Jun 18 at 7:56 AM EDT
      * RE: eMusic Basic Plan Price Change posted by Shieldfire on Jun 18 at 1:53 PM EDT
      * RE: eMusic Basic Plan Price Change posted by frankvdz on Jun 18 at 2:34 PM EDT
* RE: eMusic Basic Plan Price Change posted by paseawright on Jun 18 at 6:09 AM EDT
  * RE: eMusic Basic Plan Price Change posted by aphexbr on Jun 18 at 8:21 AM EDT
    * RE: eMusic Basic Plan Price Change posted by neagu_stefan_florin on Jun 18 at 3:33 PM EDT
      * RE: eMusic Basic Plan Price Change posted by frogkopf on Jun 18 at 3:50 PM EDT
        * RE: eMusic Basic Plan Price Change posted by NankerPhledge on Jun 18 at 3:55 PM EDT
        * RE: eMusic Basic Plan Price Change posted by archie_f on Jun 18 at 5:18 PM EDT
          * RE: eMusic Basic Plan Price Change posted by frogkopf on Jun 18 at 7:45 PM EDT
            * RE: eMusic Basic Plan Price Change posted by frankvdz on Jun 19 at 8:39 AM EDT
    * RE: eMusic Basic Plan Price Change posted by paseawright on Jun 19 at 5:11 AM EDT
      * RE: eMusic Basic Plan Price Change posted by AnotherConsumerOfSound on Jun 20 at 8:31 PM EDT
* RE: eMusic Basic Plan Price Change posted by jals on Jun 19 at 9:56 AM EDT
  * RE: eMusic Basic Plan Price Change posted by NickNayme on Jun 19 at 11:04 AM EDT
    * RE: eMusic Basic Plan Price Change posted by Porieux on Jun 20 at 6:39 PM EDT
  * RE: eMusic Basic Plan Price Change posted by jals on Jun 20 at 4:58 PM EDT
    * RE: eMusic Basic Plan Price Change posted by jals on Jun 23 at 10:03 AM EDT
  * RE: eMusic Basic Plan Price Change posted by JanMar on Jun 23 at 10:19 AM EDT
    * RE: eMusic Basic Plan Price Change posted by beachdog67[club2000] on Jun 23 at 6:19 PM EDT
  aphexbr Jun 17 at 10:40 AM EDT RE: eMusic Basic Plan Price Change    
in direct response to the topic by Yancey
"our catalogue has gone from 250,000 to nearly 4 million tracks"

I knew it had grown, but wow that's a big difference! Just goes to show that despite the naysayers complaining about the occasional high profile defection, the site's as good as ever. Mind you, I wonder what the total would be if PIAS, Epitaph, Stones, et al had stuck around...

It'll also be nice to have a look at the new DLM. I always maintain that the big mistake with the Remote wasn't necessarily the program itself, but rather that it was forced onto people. As long as people can choose to ignore the upgrade this time, I'm sure it will be fine.

By the way, do we get any advance warning of future site upgrades? I'm interested in what's coming up and while it's nice to have a surprise every so often, it would also be nice to know what to look out for!
  ptolemyclark Jun 17 at 10:37 AM EDT RE: eMusic Basic Plan Price Change    
in direct response to the topic by Yancey
Yancy, I think that the greatest addition the Emu community has seen over the past year is the interaction between subscriber and Emu folk. It's really great to see how active y'all are with 17Dots, not only with posting but commenting as well, and lately on the message boards here. I love seeing how excited you guys (and in turn, we the subscribers) get about Selects and other upcoming releases.
Blah blah blah...I guess what I'm trying to say is "thanks" for posting this update (and the like) rather than just dropping it on us, leaving us to scramble around and leave panicked "wtf" posts like we usually do. :)
  skerzo Jun 17 at 10:42 AM EDT RE: eMusic Basic Plan Price Change    
in response to the message by ptolemyclark
Agree with pclark above - great to see there is a voice, a passion more like, behind The Logo(TM).

..but I would be cheeky and ask for a 'one time goodwill booster pack' for those of us who have been spending more cash loyally subscribing at the maximum plan for many years! ;p
  frogkopf Jun 17 at 11:20 AM EDT RE: eMusic Basic Plan Price Change    
in direct response to the topic by Yancey
So does that mean those of us who have already have a 40 track a month eMusic basic subscription will be bumped up to 50 tracks a month?
  Yancey Jun 17 at 11:23 AM EDT RE: eMusic Basic Plan Price Change    
in response to the message by frogkopf
Correct, frogkopf. There will be notifications for everyone affected either via email or on the homepage (it'll be obvious) later today. There will also be a FAQ that can answer a lot of questions. I'll update the thread when the FAQ and stuff is live.
  redaktor Jun 17 at 11:41 AM EDT RE: eMusic Basic Plan Price Change    
in direct response to the topic by Yancey
A-OK by me!
  Vivaldi55 Jun 17 at 11:47 AM EDT RE: eMusic Basic Plan Price Change    
in direct response to the topic by Yancey
I guess we can't blame gas prices for the price hike. I, too, thank you for a great service and for publicizing these changes. We like to hear from the emusic staff. Keep it up!
  Yancey Jun 17 at 12:50 PM EDT RE: eMusic Basic Plan Price Change    
in response to the message by Vivaldi55
Here's that aforementioned FAQ with the nuts and bolts: LINK.
  JanMar Jun 17 at 1:48 PM EDT RE: eMusic Basic Plan Price Change    
in response to the message by Yancey
About the FAQ: under the question: 'When will I see the price increase on my statement?', you say: "If, for example your account rolls over on the 2nd of EACH MONTH your price change ...

Is that a slip, or do the dls renew on the same date from now on?
  stealsprivacy Jun 17 at 2:44 PM EDT RE: eMusic Basic Plan Price Change    
in direct response to the topic by Yancey
This does not seem to be covered by the faq...

Canadian users already got their price increase. Are they also getting 10 more tracks per month or are they getting screwed?
  Lloyd (2K Club) Jun 17 at 2:49 PM EDT RE: eMusic Basic Plan Price Change    
in direct response to the topic by Yancey
Hey Yancey

Thanks for keeping us in the loop. While the price change does not affect me, I thank you for clearly communicating what is going on and why.
  Yancey Jun 17 at 3:38 PM EDT RE: eMusic Basic Plan Price Change    
in response to the message by JanMar
Hey JanMar: totally just some poorly worded copy. We're still on 30-day cycles.
  qwynwyn Jun 17 at 4:23 PM EDT RE: eMusic Basic Plan Price Change    
in direct response to the topic by Yancey
Thanks for letting us know about the basic subscription plan change. Thankfully I won't be affected. I'm never going to let go of my annual 90-dl plan! Thank goodness for being grandfathered.

I look forward to the upcoming site redesigns and other improvements! Thanks for communicating with us on the message boards and on the 17 dots blog!

edit: I know the 17dots blog opens you all up to some demanding subscribers. :o)
  stealsprivacy Jun 17 at 4:29 PM EDT RE: eMusic Basic Plan Price Change    
in direct response to the topic by Yancey
Tried also sending my question to this email address newprice@emusic.com but it apparently does not work. :(
  Jacked Up Jazz Jun 17 at 4:32 PM EDT RE: eMusic Basic Plan Price Change    
in direct response to the topic by Yancey
I pronounce it to be all good

Thus it is written, thus it shall be so.
  BigSam Jun 17 at 4:59 PM EDT RE: eMusic Basic Plan Price Change    
in response to the message by Jacked Up Jazz
The first question in the FAQ should be something along the lines of "What is the price increase going to be?"

Otherwise, Yancey, thanks for the heads up. Keep up the good work.
  Joey Jo Jo Jun 17 at 5:35 PM EDT RE: eMusic Basic Plan Price Change    
in direct response to the topic by Yancey
Boo hiss!!!! Price increase!!!! Swindleeee!!!!

Just kidding. Couldn't let you off that easy.
  Porieux Jun 17 at 5:57 PM EDT RE: eMusic Basic Plan Price Change    
in direct response to the topic by Yancey
Thanks for the heads up. Communication is good :)
  Televiper Jun 17 at 8:58 PM EDT RE: eMusic Basic Plan Price Change    
in direct response to the topic by Yancey
The thing is 3,000,000 of those 4,000,000 new tracks came from that East Indian label the first few weeks of the that "new website rollout" they had a few years ago.
  Shieldfire Jun 18 at 12:31 AM EDT RE: eMusic Basic Plan Price Change    
in direct response to the topic by Yancey
Yancey,

I think it is great that eMusic is communicating more with it's customers. Was badly lacking for a time. However (you knew there would be a "however"):

"$11.99 a month for eMusic Basic. (That is for the US, obviously. In the UK it's 10.99 GBP; in the EU it's 13.99 Euros. For Canadian users, there is no price change.)"

It feels like that us europeans people are getting a worse deal. The Euro/GBP is stronger than the USD, but are paying "quite a lot" relatively speaking more for the same service. Comparing with our native currency (www.forex.se)

10,99 GBP = 132,94 SEK
13,99 EUR = 132,65 SEK
11,99 USD = 73,64 SEK

  dhaun Jun 18 at 4:36 AM EDT RE: eMusic Basic Plan Price Change    
in response to the message by Televiper
The thing is 3,000,000 of those 4,000,000 new tracks came from that East Indian label the first few weeks of the that "new website rollout" they had a few years ago.

I still fondly remember that blooper. For once, eMusic and its relaunch was mentioned in pretty much every online news site. And when you got to the site and clicked on "New on eMusic" you were greeted with pages upon pages of obscure Indian music (and all with the same album cover). I wonder how many people turned away from eMusic then, never to return.

Talk about a wasted opportunity. Hope you guys are doing better this time around.
  paseawright Jun 18 at 6:09 AM EDT RE: eMusic Basic Plan Price Change    
in direct response to the topic by Yancey
Is there any way to get less music per month or is 50 tracks now the lowest? I have trouble listening to everything I get at 40 tracks a month never mind 50. It looks like this might give me the push I have been looking for to give me a break from eMusic for a while.

(I also never noticed how much we in the UK are being ripped off here - we are paying the equivalent to $21.50!)
  frankvdz Jun 18 at 6:25 AM EDT RE: eMusic Basic Plan Price Change    
in response to the message by Shieldfire
Hi Shieldfire,

Indeed, I keep myself wondering why it is so much more expensive for us. I do not think it is specifically emusic's 'swindle' - they're just following the general trend.
I live in Portugal, which is not one of the richest countries. Yet an average CD is incredibly expensive, about 20 EUR (187.64 SEK or 30.94 USD). All kinds of online download stores like Amazon are not available to us, which makes e-music, even with the astonishing exchange rates you pointed out, definitely a bargain.
Nevertheless, it is unfair...

Does anybody know how this has happened? And what can we do about it?
  JanMar Jun 18 at 7:56 AM EDT RE: eMusic Basic Plan Price Change    
in response to the message by frankvdz
> Shieldfire & frankvdz

If you scroll down to the buttom of the page, right above the AMG logo it says 'All prices include 17,5% VAT'. I believe this tax was introduced when eMusic Europe was launched around July 2006, and is part of the reason why we pay more.

It seems that you, Shieldfire joined at that time. Have you always paid in Euro? When I joined in January 2006, I paid 9.99 Us-dollars for 40 dls. Now I pay 9.22 Euro for the 'eMusic Special Discount Basic'.
  aphexbr Jun 18 at 8:21 AM EDT RE: eMusic Basic Plan Price Change    
in response to the message by paseawright
You can downgrade your account by contacting customer services. You can also downgrade to a special low-cost account if you try to cancel your account (the 2nd page will offer the new account to you). Apparently you can upgrade again from this to any other account type though i haven't tried it yet.

Maybe easy account downgrades will be one of the site redesigns Yancey mentioned? It would be nice...

Oh, and you never noticed we were being ripped off? They don't called it rip-off Britain for nothing - one of the few tabloid cliches that's actually true...
  Shieldfire Jun 18 at 1:53 PM EDT RE: eMusic Basic Plan Price Change    
in response to the message by JanMar
I think I payed in USD for some time, but am not sure. When I actually cared to check - it was in Euro.

Just to prove I know nothing about economics if I add 17.5% to the US price I still end up at 86,81 SEK (c 14 USD) or if I subtract 17.5 % from the european price I get 11,54 Euro rather than 13,99 which equals 109,79 SEK rather than the 73,64 SEK which is the US price (11,99 USD).
  frankvdz Jun 18 at 2:34 PM EDT RE: eMusic Basic Plan Price Change    
in response to the message by JanMar
Well, vat is that - but I agree with Shieldfire it does not explain the gap. Maybe we need to reckon in the transport cost* of all the electrons coming from overseas?

*sounds sillier than it seems: many Internet providers in Portugal -all terribly expensive by the way- have different quota for Gigs downloaded from national and international sites (this is not a joke!)
  neagu_stefan_florin Jun 18 at 3:33 PM EDT RE: eMusic Basic Plan Price Change    
in response to the message by aphexbr
About rip-off Britain. Here we have 19% VAT on everything from food to electronics. And we don't have the healthcare and roads you have. Meh... At least the inflation is down 0,48.
  frogkopf Jun 18 at 3:50 PM EDT RE: eMusic Basic Plan Price Change    
in response to the message by neagu_stefan_florin
No doubt you're paying more relative to us in the US, partially because of the difference in costs, licensing agreements, taxes such as VAT, but also in large part due to a weak dollar.

Keep in mind that eMu has to pay the owners of the European rights in European currency, regardless of what the dollar is worth. If the dollar is weak, products are more expensive in other parts of the world in relation to what they cost is the US. If the dollar is strong things cost less. That's a basic of Economics.

The Dollar has fallen to a little more than 75% of what it was worth against the Euro and most other currencies a couple of years ago. If eMu went to the European rights owners and said "Hey the dollar is weak, so we are going to lower our payouts to you to reflect that, so we can lower the cost to our European subscribers.", the European rights owners would say that the weak dollar has no bearing on their agreement, and would tell eMu to pay up or go take a jump in the ocean.




  NankerPhledge Jun 18 at 3:55 PM EDT RE: eMusic Basic Plan Price Change    
in response to the message by frogkopf
Australians get a pretty good deal using the eMu America, a good deal which gets better with the weak USD. Mind you when I visited the USA in 2001 the AUD was in the .60s against the USD and it was a nightmare so I'm enjoying the almost-parity sun while it shines.

Compare iTunes Australia which has a fixed price of $1.69 a song, versus .99c at iTunes USA -- it should be no more than around $1.10.
  archie_f Jun 18 at 5:18 PM EDT RE: eMusic Basic Plan Price Change    
in response to the message by frogkopf
Sorry, don't buy the argument that the weak dollar explains why UK and EU customers pay much more; and I think you've got your weak/strong dollar the wrong way round. (Weak dollar = more expensive goods FOR AMERICANS but cheaper for others)

OK, eMusic may pay the owners of the European rights in Euros or pounds, but they take our payments in Euros/pounds too, no conversion needed. And when they need to convert our payments to dollars to pay the US based artists, our pounds/euros are currently buying MORE dollars than before, which means eMusic can keep more of them.

I think the reason eMusic charge UK and Euro subscribers more is the same reason that Amazon, Microsoft, Adobe, Apple and the vendors of CDs do the same: because they can.

  frogkopf Jun 18 at 7:45 PM EDT RE: eMusic Basic Plan Price Change    
in response to the message by archie_f
(Weak dollar = more expensive goods FOR AMERICANS but cheaper for others)


That's only true if American's are trying to buy foreign goods, and Foreigners are trying to buy American goods on the open market. Because of the way international music licensing works, and in particular how the various regional eMusics are set up to do business, you are paying for de facto European products, and we are paying for de facto American products regardless of the point of origin of the music itself.

Actually, you guys are paying the exact same amount you were paying two years ago (or whenever the change over was), and we are paying the exact same amount that we were two years ago. The music hasn't gotten any more expensive for either of us (it's actually slightly cheaper in real terms if adjusted for inflation).

An analogy would be going to McDonalds and buying a Big Mac. In America a Big Mac has a fixed price of $2.50 (I'm guessing), in the UK it's 2 pounds (again I'm guessing). Regardless of the relative strength or weakness of the Dollar, I'm paying $2.50 for my big mac and you're paying 2 pounds anytime we order one. It just seems more expensive to you because you are looking at it in relationship to what we pay - it's not that the price of your big mac is any more expensive than it was, it just means that IF you were in America the some amount of money would get you more bang for the buck. But that's a matter of purchasing power parity.

Since eMusic keeps a percentage of the total proceeds, it is true that their cut is worth more than it was two years ago when they change the money over and send it back to the states. From that point of view it does work to eMusic's advantage. Ditto for the American artists. But the holders of the rights to market the music in Europe are making the exact same amount as earlier (ignoring the variance in payouts that normally occur every period). Any lower of prices to account for the weaker Dollar would be a cut in pay for them. No business in the world takes a vcut in pay unless they have to do so for competitive reasons.


I think the reason eMusic charge UK and Euro subscribers more is the same reason that Amazon, Microsoft, Adobe, Apple and the vendors of CDs do the same: because they can.


This is true, but nobody adjusts their prices downward for the local market unless they have to. Any influence of the foreign exchange rate on the price of goods sold to the end consumer (with a few exceptions) is always indirect.



  paseawright Jun 19 at 5:11 AM EDT RE: eMusic Basic Plan Price Change    
in response to the message by aphexbr
Thanks aphexbr.

Does anybody know what the special low cost account is in cost and number of downloads? Sounds like it might suit me.
  frankvdz Jun 19 at 8:39 AM EDT RE: eMusic Basic Plan Price Change    
in response to the message by frogkopf
Frogkopf, thanks for the effort and the clear explanation!

The only question I have left is why, in Europe, at least in my experience, there seems to be an inverse correlation between the price of a normal CD (bought in a shop) and a country's economic strength. E.g. in the countries where I have lived prices go up along the line The Netherlands - Spain - Portugal.

(Of course, this has nothing at all to do with e-music.)
  jals Jun 19 at 9:56 AM EDT RE: eMusic Basic Plan Price Change    
in direct response to the topic by Yancey
Hi, does this include *all* existing users? I'm currently paying £6.39 for 40 tracks a month on "special discount basic"; £10.99 for 50 doesn't seem such a great deal.
  NickNayme Jun 19 at 11:04 AM EDT RE: eMusic Basic Plan Price Change    
in response to the message by jals
Frankly I'd rather pay less for fewer downloads.
  jals Jun 20 at 4:58 PM EDT RE: eMusic Basic Plan Price Change    
in response to the message by jals
Bump.
  Porieux Jun 20 at 6:39 PM EDT RE: eMusic Basic Plan Price Change    
in response to the message by NickNayme
>>Frankly I'd rather pay less for fewer downloads.

So why don't you then?
  AnotherConsumerOfSound Jun 20 at 8:31 PM EDT RE: eMusic Basic Plan Price Change    
in response to the message by paseawright
According to this link:
http://www.emusic.com/messages/plans.html

the low-cost account is "eMusic Lite": $5.99 per month billed every 30 days -
10 MP3 downloads per 30 day billing cycle

That's 60 cents per song! Personally, what I always liked about eMusic was I could get a bunch of songs for 25 cents each, and lots of them I would listen to only once, but a few would rise to the top and become my favorites. 60 cents is not far from the non-subscription price that other services have!

Your other option is the annual plans: 1 year @95.90/12 months @30 downloads/month means the songs are 27 cents each... You get 3 times as many songs as a year on "eMusic Lite" for 2 more dollars per month...

Personally, I'm going to go back and reassess how much good stuff I've gotten from eMusic in the last year.
  jals Jun 23 at 10:03 AM EDT RE: eMusic Basic Plan Price Change    
in response to the message by jals
And again.
  JanMar Jun 23 at 10:19 AM EDT RE: eMusic Basic Plan Price Change    
in response to the message by jals
Good question...

From the FAQ:
"Q: Is there any way to keep my current plan?
A: Sorry, we are retiring the previous eMusic Basic plan. We hope you’ll find the additional 10 monthly downloads and lower price per track is an even better deal."

My guess is, that the change is only for 'eMusic Basic plan', and NOT for 'eMusic Special Discount plan', as it for my part would mean paying 20 percent more per track.
  beachdog67[club2000] Jun 23 at 6:19 PM EDT RE: eMusic Basic Plan Price Change    
in response to the message by JanMar
Well, since I'm apparently granddoggied into some plan that doesn't officially even exist any more, I apparently (pardon the expression) don't have a dog in this fight.

That said, are there plans in the works to --ahem-- "upgrade" the rest of us later?


Woof?
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