If you are using eMusic Download Manager 4, please try the following steps:

1. Select ‘Pause All’ and then ‘Resume All’ within eMusic Download Manager 4.

2. If you have a firewall, check that it is set to allow downloads via eMusic Download Manager 4.

3. Confirm that the path you are saving to is correct:
For Mac users: select ‘Preferences’, and then the ‘General’ tab to see path information.
For PC users: select ‘Tools > Options’ and then the ‘General’ tab to see path information.

4. If you are using an external drive please make sure that the drive letter matches the one in this download path.

If the track in question has not downloaded, you can retry the download by visiting the album page, where you will see a “Retry” button. In the event that you are unable to complete a download due to a technical problem, please contact Member Services for further assistance.

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