Occasionally, we receive files from our label partners that are corrupted. If a song you purchased has downloaded but won’t play correctly, first, please attempt a “Retry” using the button to rule out the possibility that the problem did not occur during the download.

Retry track

Retry album

If the “Retry” button is not visible, it means our system has delivered the download to your computer, so it may just be a matter of locating the file on your system. Search for your “My eMusic” folder, which for many members can be found on your desktop.

If you are unable to resolve the issue in either of these ways, report the track as defective by clicking the link that you’ll find below the track list on the album page.

You can then request a credit for that defective track by selecting the “Defective Tracks” link from the Member Services page.