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Trending Questions

Q. New Download Manager build is available!

A.   We\'re happy to announce that we now have a new build of the eMusic Download Manger: Version 6.0.5.   If you haven\'t already, you\'ll be prompted to update to this latest version, which addresses some of the more common issues that have been reported:   1. Improved EMX file association and handling for browsers without plugin support (like Google Chrome) 2. Support for iTunes 12… more »

Q. Recent Download Manager issue? Make sure the plugin is enabled!

A.   If you are experiencing recent issues with downloading where the eMusic Download Manager does not start or function when you click to purchase a track or album, then you may need to see if you\'ve got the Download Manager plugin enabled on your internet browser. This appears to affect users of FireFox and Google Chrome browsers, so we\'ve provided some… more »

Q. I use Internet Explorer as my browser and have trouble using eMusic.

A. There are two things you\'ll want to know if you are using Internet Explorer as your browser: 1-If you are still on version 7 of Internet Explorer, we are no longer supporting that version. You will need to update to Internet Explorer 8 or 9. 2-If you are using 64-bit Internet Explorer, this is not fully compatible with the Download Manager.  You… more »

Q. I keep getting prompted to install the Download Manager, but I already have it installed.

A. It appears that your browser is not storing or recognizing the cookie to detect that you already have the eMusic Download Manager.  Please go to this page to set a cookie so that your browser detects the eMusic Download Manager.   http://www.emusic.com/dlm/install/   You should no longer be asked to upgrade or install after clicking Continue to Album Page however, you may want to… more »

Q. As an eMusic member, can I purchase á la carte?

A.   Our new á la carte store is designed for people who might not be ready for membership.  At this time, it’s a separate feature that cannot be mixed with membership.  Keep in mind though that as a member you continue to save 25-50% off retail prices.  And, if you run out of membership credit before your refresh date, you can… more »

Q. I’m a Windows 8 user and I cannot install the DLM, or download from the site

A.   We\'ve had some Windows 8 users reporting trouble either installing the Download Manager, or downloading music from our site.   If you are one of these users, it is possible that you may be using the “mobile” platform to open a browser window and are trying to either install the download manager, or download tracks while in that \"mobile\" platform (see image… more »

Q. I’m on a Mac and I cannot install the eMusic Download Manager. What can I do?

A. If you are seeing an \"unknown publisher\" message, you are most likely on version 10.8 (Mountain Lion).   This version is pre-set to allow only applications that are coming directly from the app store. Unfortunately, since our eMusic Download manager is not coming from the app store, this message let\'s you know that the application (our eMusic Download Manager) cannot be installed… more »

Q. My music did not download, but it has still counted against my monthly balance. What happened?

A.If the “Retry” button is not available on a failed download, and if you have already attempted to locate the file on your system without success but find that you have been charged for the track nonetheless, please contact Member Services for instructions and assistance. On rare occasions, technical problems can result in download errors of this nature.