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Trending Questions

Q. Recent Update to Google Chrome-Downloading issues.

A.   For quite some time now we\'ve been instructing Google Chrome users to make sure the eMusic Download Manager Plugin was enabled before downloading from eMusic.   Going forward, Chrome has decided to no longer support plugins. The most recent update to Google Chrome (42.0) has deleted the icon from the address bar (where one could set and allow plugins), and there is… more »

Q. Attention Internet Explorer and Safari Users

A.   If you tend to use the default internet browser on your computer (Internet Explorer for Windows user and Safari for Mac users), please note that while eMusic can function with those browsers, we find that they also have the most issues in general, so if you are having trouble using one of those browsers, we will suggest you use a… more »

Q. Recent issue syncing to iTunes 12?

A.   Recently we\'ve had customers contacting eMusic\'s Customer Service team about an issue with not being able to sync the eMusic Download Manager with iTunes 12.   Our tech team is currently investigating this issue, but at this point there is no fix in place. You will need to manually set the save location on the eMusic Download Manager to the proper folder… more »

Q. Recent Download Manager issue? Make sure the plugin is enabled!

A.   If you are experiencing recent issues with downloading where the eMusic Download Manager does not start or function when you click to purchase a track or album, then you may need to see if you\'ve got the Download Manager plugin enabled on your internet browser. This appears to affect users of FireFox and Google Chrome browsers, so we\'ve provided some… more »

Q. What is Wondering Sound?

A.   Wondering Sound is a new music publication from the editorial team behind eMusic and the dedicated new home for features, interviews, news and photography.  Adding a distinct banner to an already independent voice ensures Wondering Sound’s world-class contributors the freedom to explore the music landscape regardless of catalog – and best meet the needs of our members as they embrace an ever-expanding range… more »

Q. New troubles with Downloading? News regarding Java

A.   We\'ve recently seen some users who are having trouble with downloading when they had not had trouble before. This could be related to security updates with Java and possibly that Java is turned off on the browser.   Start by checking to see if you do have Java enabled on your browser by going to this page and following the instructions for… more »

Q. I use Internet Explorer as my browser and have trouble using eMusic.

A. There are two things you\'ll want to know if you are using Internet Explorer as your browser: 1-If you are still on version 7 of Internet Explorer, we are no longer supporting that version. You will need to update to Internet Explorer 8 or 9. 2-If you are using 64-bit Internet Explorer, this is not fully compatible with the Download Manager.  You… more »

Q. I keep getting prompted to install the Download Manager, but I already have it installed.

A. It appears that your browser is not storing or recognizing the cookie to detect that you already have the eMusic Download Manager.  Please go to this page to set a cookie so that your browser detects the eMusic Download Manager.   http://www.emusic.com/dlm/install/   You should no longer be asked to upgrade or install after clicking Continue to Album Page however, you may want to… more »

Q. As an eMusic member, can I purchase á la carte?

A.   Our new á la carte store is designed for people who might not be ready for membership.  At this time, it’s a separate feature that cannot be mixed with membership.  Keep in mind though that as a member you continue to save 25-50% off retail prices.  And, if you run out of membership credit before your refresh date, you can… more »

Q. I’m a Windows 8 user and I cannot install the DLM, or download from the site

A.   We\'ve had some Windows 8 users reporting trouble either installing the Download Manager, or downloading music from our site.   If you are one of these users, it is possible that you may be using the “mobile” platform to open a browser window and are trying to either install the download manager, or download tracks while in that \"mobile\" platform (see image… more »