A.If you are consistently receiving download errors, not successfully downloading tracks upon “Retry”, or if the Download Manager keeps crashing, and if you have read through and tried all of the steps on this page, please contact Member Services for further assistance.
A.Expired status means that the tracks or albums did not download within 24 hours from the time you requested them. Please contact Member Services for further assistance.
A.Open eMusic Download Manager 5 and right-click (Ctrl-click on Mac) the track. Then, select “Show in Folder”.
A.Open eMusic Download Manager 5 and right-click (Ctrl-click on Mac) the track in question, then select “Stop Task”
A.If something interrupts the syncing of your tracks, prior to hitting the “reSync” button in eMusic Download Manager 5, please make sure to close all dialog boxes associated with your media player. Then, attempt the reSync.
Q. How do I set my downloads to automatically sync with my preferred media player using eMusic Download Manager 5?
A.: Download Manager 5 is easily configured to automatically sync your downloads:
Open the Download Manager.
Click on ‘File’.
Click on ‘Syncing’.
Choose your preferred media player from the options shown.
Q. How can I download tracks that did not download correctly, or appear to be suspended in a “Queued” state?
A. If you are using eMusic Download Manager 5, please try the following steps: 1. Select ‘Pause All’ and then ‘Resume All’ within eMusic Download Manager 5. 2. If you have a firewall, check that it is set to allow downloads via eMusic Download Manager 5. 3. Confirm that the path you are saving to is correct. For Mac users: select ‘Preferences’, and then the… more »
A.When our system detects a problem with a download, you will see a blue “Retry” option in the top panel of the Download Manager. Click on this button to re-attempt the download at no additional charge. If this does not resolve your issue, please contact Member Services for further assistance.
A.At this time, we do not have a Linux version of eMusic Download Manager 5. However, one of our members created a Java-based Download Manager that does support Linux. You can get that here.
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A.If you are receiving this error message, usually, firewall settings are preventing eMusic Download Manager 5 from downloading files. Check your firewall settings to ensure that eMusic Download Manager 5 has been given permission to download. If problems persist, please contact Member Services for further assistance.