A.Open eMusic Download Manager 5 and right-click (Ctrl-click on Mac) the track. Then, select “Show in Folder”.
A.If something interrupts the syncing of your tracks, prior to hitting the “reSync” button in eMusic Download Manager 5, please make sure to close all dialog boxes associated with your media player. Then, attempt the reSync.
A. We make every effort to ensure that our recordings are of the highest quality, but occasionally a ‘bad’ track, or encoding errors happen. If you have a problem with the quality of a track, please let us know. Every album download module includes a link to report bad tracks at the bottom: Please contact Member Services by filling out the form… more »
A. Occasionally, we receive files from our label partners that are corrupted. If a song you purchased has downloaded but won’t play correctly, first, please attempt a “Retry” using the button to rule out the possibility that the problem did not occur during the download. Retry track Retry album If the “Retry” button is not visible, it means our system has delivered… more »