A. We make every effort to ensure that our recordings are of the highest quality, but occasionally a ‘bad’ track, or encoding errors happen. If you have a problem with the quality of a track, please let us know. Every album download module includes a link to report bad tracks at the bottom: Please contact Member Services by filling out the form… more »
A.If the “Retry” button is not available on a failed download, and if you have already attempted to locate the file on your system without success but find that you have been charged for the track nonetheless, please contact Member Services for instructions and assistance. On rare occasions, technical problems can result in download errors of this nature.
A.You will never be charged for re-trying a download for which the “Retry” button has become available.
A. Occasionally, we receive files from our label partners that are corrupted. If a song you purchased has downloaded but won’t play correctly, first, please attempt a “Retry” using the button to rule out the possibility that the problem did not occur during the download. Retry track Retry album If the “Retry” button is not visible, it means our system has delivered… more »
Q. I keep getting a “download error,” or am experiencing other technical errors when I attempt a download.
A.Please check that your firewall settings are set to allow the eMusic Download Manager to download files. If the problem persists, please contact Member Services for further assistance.